Technical Product & Automation Manager

About GETIN

GETIN is a high-end ticketing platform providing ticketing and registration services for exclusive event communities. Founded in 2018, Get In has rapidly grown to become a leader in the event ticketing industry. Our mission is to empower event organizers with the tools they need to create, manage, and promote successful events.With over 100K events opened, 100M tickets sold, and a presence in 15+ countries, we are dedicated to innovation and excellence. Our platform integrates the latest technologies, including cross-platform mini sites, advanced analytics, white-label solutions, and crypto payments, to provide a seamless and secure ticketing experience. We believe in building strong, exclusive event communities and fostering connections between organizers and attendees.At GETIN, we continuously strive to push the boundaries of what’s possible in event technology. Our team is passionate about creating unforgettable experiences and providing exceptional service to our clients and their audiences.

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About the job

Position Summary:We are seeking a skilled and tech-savvy Technical Product & Automation Manager to join our team. This multifaceted role will focus on supporting product development tasks, implementing technical automation to enhance team efficiency, and resolving technical issues that go beyond the capabilities of support agents. You will act as a bridge between the product, support, and technical teams, ensuring seamless operations and improved customer satisfaction.

Key Responsibilities:

1. Product Management Support:
   • Assist the product team in planning, testing, and launching new features and updates on the platform.
   • Collaborate with stakeholders to gather requirements, document processes, and prioritize product enhancements.
   • Conduct user testing and provide actionable feedback to improve product functionality.
2. Technical Automation:
   • Identify repetitive tasks and bottlenecks in workflows and implement automation solutions to increase team efficiency.
   • Work with tools like Zapier, Make.com, and custom scripts to automate processes across departments.
   • Maintain and improve internal tools and systems used by the support and operations teams.
3. Technical Problem-Solving:
   • Act as a technical escalation point for support agents, resolving complex issues that require advanced tools or database access.
   • Analyze and troubleshoot issues related to platform performance, integrations, or data inconsistencies.
   • Collaborate with the development team to resolve bugs and implement long-term solutions.
4. Data Access & Analysis:
   • Provide database-level access to retrieve, analyze, and resolve data-related issues.
   • Create and manage reports for internal and external stakeholders, ensuring data accuracy and usability.
   • Support the team in understanding and utilizing technical data for decision-making.
5. Cross-Team Collaboration:
   • Serve as a technical liaison between the support, product, and engineering teams.
   • Work closely with the support manager to ensure the team is equipped with the right tools and knowledge to address customer inquiries effectively.
   • Provide training and guidance to team members on using technical tools and processes.

Qualifications:

• 3+ years of experience in a technical or product management role, preferably in the SaaS or ticketing industry.
• Strong technical background with experience in database management (SQL), APIs, and automation tools (e.g., Zapier, Make.com).
• Knowledge of customer support systems and CRMs (e.g., Zendesk, Freshdesk) is a plus.
• Exceptional problem-solving skills with the ability to analyze and resolve complex technical issues.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Self-motivated, proactive, and comfortable managing multiple tasks in a fast-paced environment.
• Familiarity with scripting languages (e.g., Python, JavaScript) is an advantage.